Data Deletion

Effective October 28, 2026

If you messaged a business on Instagram

Businesses use FullFrame to manage their Instagram messages. If you messaged, or commented on the posts of, a business that uses FullFrame, we hold your information on that business’s behalf.

1. Email privacy@getfullframe.com with the subject “Delete my data”.
2. Include your Instagram username and, if you know it, the name of the business you messaged. If you gave the business an email address or phone number, include that too, so we can find every record.
3. We may ask you to confirm the request from your Instagram account before we act on it.

You can also ask the business you messaged, and it will pass the request to us.

If you connected your Instagram account to FullFrame

1. Open Instagram and go to your profile.
2. Open Settings and activity, then Website permissions, then Apps and websites.
3. Find FullFrame under Active and select Remove.

Instagram then tells us to delete the information we received about you, and gives you a confirmation code. You can check the status of the request at app.getfullframe.com/api/meta/data-deletion with that code. To delete your whole FullFrame organization, email privacy@getfullframe.com from the account owner’s address.

If you are on a business’s team in FullFrame

Ask the account owner to remove you, or email privacy@getfullframe.com from the address on your account. To remove FullFrame’s access to your Google account, disconnect it in the app or at myaccount.google.com/permissions.

What we delete

We delete the personal information we hold about you, from every business account that holds it. We keep only what the law requires us or the business to keep, such as payment records for accounting and tax. Copies in backups are overwritten after a limited period.

How long it takes

We act on requests within the time the law requires and email you when the request is complete. For more about how we handle information, see our Privacy Policy.