Privacy Policy

Effective October 28, 2026

1. Who we are

FullFrame is operated by Harsha Technologies LLC (“FullFrame”, “we”, “us”). It is for businesses and is not directed at children.

2. Information we handle

• Account information: name, email address, sign-in details, and what a business and its team put into the app, including details about their leads.
• Instagram (Meta): when a business connects its Instagram professional account, we receive the account’s profile, content and insights, and the messages and comments exchanged with it, together with the public profile details of the people who message or comment.
• Google: if you connect Google, see section 4.
• Other services a business connects: the information a feature needs, such as call summaries or payment status.
• Technical information: standard request data, such as IP address and browser.

3. How we use it

To provide, secure and improve FullFrame, and to send the messages, emails and calendar invites a user asks for. AI features, such as reply drafts and call summaries, process the relevant conversation details with AI models that we or our service providers run.

4. Google user data

If you connect your Google account, we request:

• Google Calendar (calendar): to check when you are busy, and to create, change and cancel the calls you book.
• Gmail (gmail.send): to send booking confirmations and reminders from your own address. We cannot read your inbox.
• Basic profile (openid, email, profile): to sign you in.

We store the account details and access tokens needed to provide these features. We do not send data received from Google APIs to AI models.

FullFrame’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide the features above; we do not use it for advertising; we do not sell it; we do not use it to develop, improve or train generalized AI or machine-learning models; and people do not read it unless you ask us to for support, it is needed for security, or the law requires it. You can disconnect Google in the app, or revoke access at myaccount.google.com/permissions.

5. Who we share it with

Service providers that help us run FullFrame (such as hosting, database, AI and email providers), the platforms a user connects, and others where the law requires it or as part of a sale of our business.

6. Deletion and questions

To ask us to delete your information, including information we received from Instagram, follow the steps on our Data Deletion page. For anything else, email privacy@getfullframe.com and we will work it out with you.

7. Changes

We may update this policy. We will post the new version on this page.