Terms of Service
Effective October 28, 2026
These terms are an agreement between Harsha Technologies LLC (“FullFrame”, “we”, “us”) and the business that uses FullFrame (“you”). By creating an account, or by using FullFrame, you accept them. If you accept on behalf of a business, you confirm that you can bind it.
1. The service
FullFrame is software for businesses that sell through Instagram direct messages. We may change, add or remove features at any time.
2. Accounts
FullFrame is for business use. Everyone who uses your account must be at least 18. You are responsible for all activity under your account.
3. Fees
We may offer a two-week trial. After it, you pay the fees we agree with you, in advance for each billing period, plus any taxes. Fees are not refundable, except where the law requires otherwise. We may suspend the service if a payment is late, and we may change fees from your next billing period.
4. Data
You give us permission to host, copy, process and display what you or your connected accounts put into FullFrame, as needed to provide, secure, support and improve the service. You are responsible for having a lawful basis to collect and use your leads’ information. We may use aggregated or de-identified information to run and improve FullFrame. For any question about data, email privacy@getfullframe.com and we will work it out with you.
5. AI features
AI output can be wrong, incomplete or unsuitable. It is a suggestion for a person on your team to review. You are responsible for every message sent from your accounts, whether a person wrote it or approved an AI draft. Do not rely on AI output for medical, legal, financial or other professional advice.
6. Instagram, Google and other connected services
Your use of services that other companies run, such as Instagram and Google, is also governed by their terms, including Instagram’s Terms of Use and Meta’s platform and messaging policies, and you agree to follow them. We are not responsible for their outages, changes, or decisions about your accounts with them.
7. Acceptable use
Do not use FullFrame, or let anyone else use it, to send spam, break Meta’s rules or the law, harass or deceive anyone, collect personal information without a lawful basis, access other customers’ data, interfere with our systems, or copy, resell or reverse engineer FullFrame. We may suspend or end access that breaks these rules.
8. Our property
We own FullFrame, its software, design and brand. These terms give you a right to use it during your subscription and transfer no ownership. We may use any feedback you send us without obligation to you.
9. Confidentiality
You will keep our non-public information, including pricing and how FullFrame works, confidential, and use it only to use FullFrame.
10. Ending the agreement
You can cancel by emailing privacy@getfullframe.com; cancellation takes effect at the end of the current billing period. We can end the agreement or suspend the service with notice, or immediately if you breach these terms. After the end, we may delete your data. Sections 4, 5, 8, 9, 11, 12, 13 and 14 continue after the end.
11. Disclaimers
FullFrame is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties, express or implied, including of merchantability, fitness for a particular purpose, non-infringement, availability or accuracy. We do not promise any business result, such as a number of bookings or sales.
12. Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability under these terms is limited to the fees you paid us in the 12 months before the event that caused it.
13. Indemnity
You will defend and compensate us against claims by third parties that arise from your data, the messages you send, your use of FullFrame or your breach of these terms.
14. General
These terms are governed by the law of the State of Florida, and its courts have exclusive jurisdiction. We may change these terms by posting a new version here; if you continue to use FullFrame, the new terms apply. We are not responsible for events outside our reasonable control. You may not transfer this agreement without our consent. If any part is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it. These terms are the whole agreement between us about FullFrame; if we have signed a separate written agreement with you, it wins where the two differ. Notices to us go to privacy@getfullframe.com.